Conditions, Notes and Q/A:
We are not an
affiliate, organization, establishment, or subsidiary of the companies
listed on this website, including but not limited to Microsoft, Google,
Xerox, Sharp, NEC, Cisco, Axway, Core Security, Skype, Teamviewer,
Windows Mobile or Windows.
Our primary focus service area is Toronto unless of course you bring
your unit to us from the GTA or we visit you in the GTA. * We value our
customer's opinion and know referrals are important. Our service plans described as Bronze,
Silver and Gold are well thoughtout and as you can
see from the respective list of services offered they are quite comprehensive and are a good
representation of what you can expect to pay for the services we provide.
We offer full "computer repair and support" services.
The following issues are expressed as a matter of clarifying or
attempting to answer any questions you may have. While they are
specific, somewhat lengthy and detailed please do not feel we will
nickel and dime you or bill you in unforeseen expenses.
If a service task becomes more complex or very complex requiring
important changes we will discuss or contact you and explain the issue clearly
before proceeding and we will not do so without your express approval. We take pride in our work and
most importantly we deliver.
" Big or Small we do them All and Treat
Every Customer with Equal Respect ! "
Our past and present client base includes, servicing units from single
personal laptops and desktops to servicing units and multiple systems
for both industry, governments, professionals, and academia; from
students to lawyers, judges, to Consulates and major corporations we've
done it and do it all. Obviously we do not provide anyone with a list of
past or present clients in the interest of maintaining security and
privacy. All work is strictly confidential and we do not catalogue nor
make value judgments on the information contained on the customers hard
drive(s). All client contact information is kept encrypted and off line.
For additional security all information and password access to client
file data is available on a "need to know basis" only and is access is
Questions and Answers (FAQ):
Repairing the Operating System and General Service.
Recovering an existing Operating System or data from a seemingly dead or
unresponsive drive with minimal data and program losses is quite
technical. While the explanation is also quite technical we won't
bore you with the details except to say that we are experts at doing this
and that we have "the latest software and tools"to diagnose,
service, speedup, optimize or repair your computer and systems.
Remote Access Service and Support.
In addition to On-Site and
provided at our location we offer Remote Access Service through a
completely secure Virtual Private Network ("VPN") whereby the customer
client software provided produces one time usage passwords which are
generated renewed and changed automatically on your end on each Service
Session Occasion when you ask for assistance. The passcode is generated
and known only to you which you provide to us on and allows us to
support you remotely to
effect repairs, support and service. A substantial number of issues can
be quickly handled in this manner.
Q/A Issue 3:
Multiple Unit Support and Additional Hours.
* For multiple units serviced at the same time or single unit service
choose the best plan that you feel suits your needs. Review the features
above and choose from either the: Bronze, Silver or
the Gold plan then give us a call at 647-768-7760 and ask to
speak with a
Computer Technician or ask for "The Computer Doctor"
For service beyond a plan we charge an extra $49.00 extra per hour for
each additional unit hour or for multiple units as the case may be.
The benefit of choosing the right plan and having us work on several
units at the same time is that the cost of $49.00 per additional hour is
spread across the repair latency time that a computer takes while it
processes each repair instruction.
Let's say that in English.
For example, if we are working on 4 computers
can start the work on computer 1 then while the programs are running
fixing computer number 1 and it is being repaired, serviced or sped up,
we let that run and begin a similar job ("task") on computers number 2, 3,
and 4 and so on... The result is that once we get to computer 4 computer
1 is ready for the next task to be performed. That means your costs are
substantially lower per unit cost since the additional $49.00 per hour
is spread across or divided by the number of units serviced
Computer Services may also include hardware repair and may occasionally require the purchase
of such items as a new sound card, router, cables, additional RAM or a hard drive or
sometimes a albeit very rarely a motherboard. If
you are asking for an upgrade beyond the software services described as the case
may be, we source locally and get the best possible price and supply an
original invoice from the supplier. We do not
charge or markup the cost of the hardware purchased. We do however charge for the
time to install it and ensure it is functioning to specification. Most
hardware comes with a 3 year manufacturer's warranty.
Badly Damaged Hard Drives.
In the event of a
badly damaged or a failed hard drive or other type of
media failures such as failed servers, Raid Arrays, etc... our highly
skilled and trained technicians work hard to recover as much of your
data, such as documents, pictures, email (MS Outlook) spreadsheets, and
virtually all kinds of data located on the hard drive, as long as the
hard drive platters or heads are not "completely compromised" which is
very rare and means recovery is not possible to effect data recovery at
our facilities or prices. Accordingly, we have the
tools that work as hard they possibly can to recover lost data, even if
you erased, formatted, reformatted or the drive just "appears to be
dead". Note: If you erased, deleted or reformatted the hard drive do not
use it and call us immediately. Further use may overwrite the existing
data that is still resident on the disk but temporarily not visible to you. Do
not make it worse by using the system.
Data Recovery is not the same as System Service, Repair, or
We use very efficient recovery techniques at an affordable data recovery
price compared to most data recovery companies. Our service is offered
to businesses and residential end users. Although we cannot guarantee
the recovery of all data, as each case is unique based on our track
record a substantial amount is data is usually recoverable in the
majority of cases. We understand trouble, problems and provide
If a situation occurs that requires us to make a decision where data
will be lost as occasionally happens we will call you for example when
we are doing the data retrieval from a compromised hard drive and
explain the issues and the impact of your decision before we proceed
further. Sometimes, due to the volume of data to be recovered,
additional time and expense are required, before we proceed we will
call you for your approval and clearly explain the issues. In any event
there will be no "hidden fees."
Non bootable systems.
Yes that is a common problem and we fix such issues often.
Blue Screen and Error Codes.
The "Blue Screen" sometimes referred to as the Blue Screen of Death
("BSOD") by some experienced users can be fixed and requires technical
skills as provided by us. If you encounter a BSOD write down the error
code shut off the system and call us. The error codes will help us
resolve the problem. Even if you don't, can't or didn't write down the
error code do not worry we can get the information about the error(s)
from the system logs by using our technical service software.
Existing software and programs.
It is a good idea to
try to locate any software programs, disks or manuals and have them
available. If you don't have a copy of an existing Operating System don't worry we do.
Appointments and Bookings.
New prospective clients please call between
the hours of 10 AM and 8 PM EST. While we try to offer and often do
offer same day service some customers, particularly those who can, will
leave their unit with us overnight or over a weekend.
Service at your location is
generally booked for the next day at 9 AM or 2 PM or on a future day at
your convenience. On-Site service calls between 9 PM and 6 AM are surcharged by 25% depending on your
status as our customer or the distance travelled outside Toronto (in the
GTA) and the plan chosen. Special "Emergency Service" is always
available. Call us for a quote.
Q/A Issue 12:
Long Term and Flat
Term Contracts. We can quote you a flat monthly rate for a specific
number of service hours whereby which the monthly payment acrues to the
accumulation of future service hours prepaid. The advantages also
include regular available maintenance at your convenience and "Emergency
Service" on a priority basis. Flat term or bulk contracts refer to
the service, optimization and repair of multiple units for a flat
or negotiable fee. Call us for a FREE analysis and quote.
Q/A Issue 13:
We do not charge for travel time in Toronto unless it is
between the hours of 9 PM and 6 AM or in the event that we travel
outside Toronto anytime to service a client locate in the greater GTA.
In such an event we are more flexible if the customer has chosen the
Silver or Gold service plan. Travel costs outside the Toronto area to
customers located in the greater GTA are reasonable and they are
commensurate and consistent with the distance and time required to travel
as measured from Bay and King Street, Toronto to the customer location.
Q/A Issue 14: Categories. We provide services and
support for Individuals and Professionals and specialized support in the following categories:
Doctors, Dentists, Lawyers, Accountants, Business, Corporations,
Administrators, IT Specialists, Academia, Government, Industry, sports
enthusiasts, baseball, hockey, soccer and football fans, entertainment,
music, automotive including: Honda, Hyundai, Toyota and Ford.
We look forward
to servicing your system. Give us a call for further information and
have a great day !
The Computer Doctor,
Computer Consultant and Engineer.
Head of the:
Address: 20 Eglinton Ave., E., Toronto, Ontario, M4P 1A9